Question 1

How long does a detail take?

Accepted Answer

It depends on the service and vehicle size. Interior detailing typically takes 2-3 hours, exterior detailing 1.5-2 hours, and a full detail 3-4 hours. We'll give you an accurate estimate when you book.

Question 2

Do I need to provide water or electricity?

Accepted Answer

We just ask that you have access to a standard outdoor water spigot and a regular power outlet nearby. This helps us deliver the best results with our professional-grade equipment. Setup is quick and we take care of the rest — no heavy lifting on your end!

Question 3

What products do you use?

Accepted Answer

We use only premium, professional-grade detailing products that are safe for all surfaces and finishes. Our products are eco-friendly and biodegradable wherever possible.

Question 4

How do I book an appointment?

Accepted Answer

You can book online through our Setmore booking page, call us at (289) 968-1995, or fill out the contact form on our website. We'll confirm your appointment within 2 hours.

Question 5

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours notice for cancellations. Same-day cancellations may be subject to a cancellation fee. We understand things come up — just let us know as soon as possible.

Question 6

Do you offer any add-on services?

Accepted Answer

Yes! We offer pet hair removal, baby seat cleaning, headliner cleaning, ozone odor treatment, underbody cleaning, and clay bar treatment as add-ons to any detailing package.

Question 7

What areas do you serve?

Accepted Answer

We serve the entire Niagara Region including Niagara Falls, St. Catharines, Thorold, Welland, Fort Erie, Niagara-on-the-Lake, Port Colborne, and Smithville.

Question 8

How is pricing determined?

Accepted Answer

Our pricing is based on two factors: your vehicle type (sedan, SUV/truck, or commercial/minivan) and the service package you choose. Each package has a fixed price for each vehicle size — no surprises.

Question 9

Do you charge extra for SUVs or trucks?

Accepted Answer

SUVs and trucks have slightly higher pricing than sedans due to the larger surface area and additional time required. The exact price difference depends on the package — check our service pages for detailed pricing.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. The price you see is the price you pay. There are no travel surcharges for any location within the Niagara Region, no fuel fees, and no surprise add-on charges.

Question 11

Do you require a deposit?

Accepted Answer

No deposit required. You pay after the service is complete and you're satisfied with the results. We accept cash, credit card, and e-transfer.

Question 12

Can I combine promotions?

Accepted Answer

We allow one promo code per booking. However, our bundle deals (like Interior + Exterior together) already include built-in savings. Check our promos page for current offers.

Question 13

How long does interior detailing take?

Accepted Answer

Interior detailing typically takes 2-3 hours depending on your vehicle's size and condition. Heavily soiled interiors may take a bit longer.

Question 14

Can you remove pet hair from my car?

Accepted Answer

Absolutely! Pet hair removal is one of our most popular add-ons. We use specialized tools to remove even deeply embedded pet hair from upholstery and carpet.

Question 15

Do you clean leather and fabric seats differently?

Accepted Answer

Yes. Leather seats receive a pH-balanced cleaner and professional conditioner to keep them supple. Fabric seats are steam cleaned and treated with a fabric protector.

Question 16

Can you remove tough stains and odors?

Accepted Answer

We handle most stains including coffee, food, salt, and mud. For persistent odors, we offer an ozone treatment add-on that neutralizes smells at the molecular level.

Question 17

Is steam cleaning safe for my interior?

Accepted Answer

Yes, steam cleaning is one of the safest and most effective methods. It sanitizes surfaces without harsh chemicals and is gentle on all interior materials.

Question 18

What's the difference between a car wash and exterior detailing?

Accepted Answer

A car wash is a basic surface clean. Our exterior detailing includes paint decontamination, clay bar treatment, hand drying, tire and wheel restoration, door jamb cleaning, and ceramic wax protection — a comprehensive treatment that protects and restores your paint.

Question 19

How long does the ceramic wax protection last?

Accepted Answer

Our ceramic spray wax provides 2-3 months of hydrophobic protection. For longer-lasting protection, consider our paint correction service which includes a ceramic sealant lasting 6+ months.

Question 20

Will you wash my car in winter?

Accepted Answer

Yes! Winter is actually when your vehicle needs detailing most. Road salt and calcium chloride damage paint and undercarriage. We can detail your vehicle in your garage or any covered area.

Question 21

Do you use a pressure washer on my paint?

Accepted Answer

We use a foam cannon and controlled pressure wash at safe distances. For the contact wash, we use the two-bucket method with premium microfiber mitts to prevent swirl marks.

Question 22

What is paint correction?

Accepted Answer

Paint correction is a process of removing surface imperfections — swirl marks, light scratches, water spots, and oxidation — using machine polishing. It reveals the true clarity and depth of your paint.

Question 23

Will paint correction damage my clear coat?

Accepted Answer

No. We measure your paint thickness before starting and use the least aggressive method needed. Our 1-stage polish removes defects while preserving your clear coat's integrity.

Question 24

How long do paint correction results last?

Accepted Answer

Results are permanent — the defects are physically removed, not filled. However, new swirl marks can develop over time. We seal the corrected paint with ceramic wax to protect the finish.

Question 25

Is my car a good candidate for paint correction?

Accepted Answer

Most vehicles benefit from paint correction, especially if you notice swirl marks under direct sunlight. We'll assess your paint condition and recommend the best approach during your consultation.

Question 26

Why are my headlights cloudy?

Accepted Answer

Headlight lenses are made of polycarbonate plastic that oxidizes over time from UV exposure. This creates a hazy, yellow appearance that reduces light output and visibility.

Question 27

How long does headlight restoration last?

Accepted Answer

With our UV protection coating, results typically last 2-3 years. Without protection, oxidation can return within months. Our coating creates a barrier against future UV damage.

Question 28

Is headlight restoration better than replacing the headlights?

Accepted Answer

In most cases, yes! Replacement headlights can cost $200-$800+ per side. Our restoration achieves the same clarity at a fraction of the cost, typically under $100 for both headlights.

Question 29

What's included in the Monthly Detailing Membership?

Accepted Answer

Our membership includes heavily discounted detailing services, scheduled monthly appointments, priority booking, and customizable service plans tailored to your vehicle's needs. Members pay significantly less than standard single-service rates.

Question 30

How does the membership work?

Accepted Answer

Once you sign up, we schedule your recurring services at a time that works for you. Our mobile unit comes to your location each month — no trips to the dealership, no waiting rooms.

Question 31

Can I customize my monthly service?

Accepted Answer

Absolutely! Our membership plans are fully customizable. You can tailor your monthly services to suit your vehicle's specific needs — whether you want interior-only, exterior-only, or a full detail rotation.

Question 32

How much do I save with a membership?

Accepted Answer

Members receive heavily discounted rates that are significantly lower than our standard single-service pricing. The exact savings depend on the services you choose, but most members save 20-30% compared to booking individually.

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